Return Policy

At Esomods, we want you to feel comfortable with your purchase. We understand that finding the right fit, style, and look online can sometimes take a little consideration. If something you ordered isn't quite right, we're here to help.

You may request a return within 30 days of receiving your order, provided the items meet the return conditions outlined below. Please review this policy before sending any items back, as it explains how to start a return and what to expect during the refund process.

30-Day Return Window

We accept return requests within 30 days of the date your order is delivered. To qualify for a return, you must contact us within these 30 days and receive return instructions from our customer support team before shipping your items back.

Returns sent without prior approval may not be accepted. We recommend contacting us as soon as you decide to return an item to allow enough time to arrange the return within the permitted period.

Return Conditions

To qualify for a return, all items must meet the following requirements:

Original Condition: Items must be unworn, unused, unwashed, and undamaged. They must be returned in their original condition, with all original tags and labels attached.

Hygiene and Cleanliness: Returned clothing must be clean and free from perfume, deodorant marks, makeup, pet hair, stains, or other signs of use.

Original Packaging: Please return items with their original packaging and any accessories or components that came with the order.

Proof of Purchase: You must provide your order number or other purchase information so we can identify and verify your order.

Non-Returnable Items: Items that have been worn, washed, altered, damaged through use, or returned in an unsatisfactory condition cannot be accepted. Items marked as final sale are also non-returnable.

Please inspect your order after delivery and contact us promptly if you receive an incorrect, defective, or damaged item.

How to Return an Item

We aim to make returns as straightforward as possible. Please follow these steps to help us process your request efficiently.

Step 1: Contact Our Support Team

Email esomods@hotmail.com within 30 days of receiving your order. Include your order number, the name of the item you wish to return, and the reason for your return.

If an item arrives damaged, defective, or different from what you ordered, please include clear photographs showing the issue so our team can review it.

Step 2: Wait for Return Instructions

Our customer support team will review your request and confirm whether the item meets the return requirements. If your return is approved, we will provide the return address and instructions for sending the item back.

Please do not send your return to the address listed on our Contact Us page unless our team specifically instructs you to do so.

Step 3: Prepare Your Return Package

Pack the approved items carefully to prevent damage during transit. Make sure the clothing meets the return conditions and include the order information our team requests.

We recommend using a shipping service that provides tracking so you can monitor your return shipment.

Step 4: Ship the Return

Send the package to the return address provided by our customer support team. If you are responsible for the return shipping cost, please retain your shipping receipt and tracking number until the return has been completed.

Step 5: Inspection and Refund

Once we receive your returned items, our team will inspect their condition and confirm whether they meet the return requirements. We will notify you of the outcome and process the refund for approved returns.

Return Shipping Costs

For returns due to a change of mind, an incorrect size selection, or personal style preferences, customers are responsible for the return shipping costs.

If you receive an incorrect, defective, or damaged item, please get in touch with us before sending it back. Our team will review the issue and explain the appropriate return arrangements.

Original shipping fees are non-refundable unless the return is the result of an error on our part or applicable law requires otherwise.

We recommend obtaining a tracking number for your return shipment. Esomods cannot guarantee receipt of a package that is shipped without tracking or adequate proof of shipment.

Refunds and Processing Time

After your returned items have been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days after refund approval for the funds to appear in your account. The exact timing may vary depending on your payment provider, bank, or card issuer.

If your refund has not appeared after this period, please check with your bank or payment provider first. You may also contact us at esomods@hotmail.com for assistance.

Shipping fees, where non-refundable under this policy and applicable law, will not be included in the refund amount.

Exchanges

If you would like a different size, color, or style, please get in touch with us at esomods@hotmail.com before returning your item.

Exchanges are subject to product availability and approval by our customer support team. If the requested replacement is unavailable, we can help you review the available return options under this policy.

Incorrect, Damaged, or Defective Items

We encourage you to inspect your order when it arrives. If you receive the wrong item or discover damage or a manufacturing defect, please email us at esomods@hotmail.com with your order number, a brief description of the issue, and clear photographs where possible.

Please get in touch with us before returning the item so we can review the situation and provide the appropriate instructions. We will work with you to resolve verified issues in accordance with this policy and applicable consumer protection laws.

Cancellations

If you wish to cancel an order, please get in touch with us as soon as possible. We will do our best to assist if the order has not yet been processed or shipped.

Once an order has been dispatched, it generally cannot be canceled. In that case, you may request a return after delivery in accordance with the conditions and procedures outlined in this policy.

Contact Us

If you have questions about returns, exchanges, or refunds, our customer support team is here to help.

Email: esomods@hotmail.com

Phone: +1 515 491 5082

Address:

5416 Cody Drive,

West Des Moines, Iowa,

United States

When contacting us about a return, please include your order number so we can assist you more efficiently.

Thank you for shopping with Esomods. We appreciate your understanding and the opportunity to help make your shopping experience positive.